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Network Infrastructure Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Dice Full time

This position is ideal for a motivated and detail-oriented individual who is passionate about enhancing their technical knowledge base and professional value. As a Network Admin at Dice, you will play a critical role in ensuring the smooth operation of our network infrastructure.

  • Network Support: Respond to Tier 1 network support requests in a timely and professional manner.
  • Customer Service: Provide exceptional customer service to our clients, communicating effectively with teammates and customers of varying levels of technical expertise.
  • Network Resource Management: Respond to all break/fix requests associated with network resources, ensuring minimal downtime and maximum productivity.
  • Infrastructure Development: Assist with the configuration and deployment of new/replacement network hardware and communications infrastructure, staying up-to-date with the latest technologies.
  • Documentation and Record-Keeping: Maintain accurate and detailed project and architecture documentation, as well as up-to-date inventory and maintenance records.
  • Network Monitoring: Monitor network resources for faults and traffic anomalies, taking proactive measures to prevent issues.
  • Connection Resolution: Resolve connection issues between users and resources, ensuring seamless access to critical systems.
  • Change Management: Maintain a detailed change history of network changes, ensuring transparency and accountability.
  • Collaboration and Support: Support ITS Field Maintenance with communications' implementation and troubleshooting, as well as team efforts to improve cybersecurity controls and defenses.
  • Threat Hunting and Mitigation: Support team efforts for threat hunting and mitigation, staying ahead of potential security threats.
  • Time and Resource Management: Effectively manage time and resource constraints, prioritizing tasks and projects to meet business objectives.