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Software Support Expert

1 week ago

Dubai, Dubai, United Arab Emirates BlackStone eIT Full time

About the Role

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We are seeking a skilled Technical Service Engineer to join our team at BlackStone eIT. As a key member of our support team, you will be responsible for providing top-notch technical support to our valued clients.

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Responsibilities

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  1. Provide expert guidance and troubleshooting assistance to customers via various communication channels.
  2. Respond to and resolve customer support tickets in a timely manner.
  3. Collaborate with the development team to gather customer feedback and participate in software improvement discussions.
  4. Maintain accurate records of customer interactions and technical issues in our support system.
  5. Develop and deliver training sessions for clients on the effective use of software tools.
  6. Identify and document recurring issues to facilitate proactive resolutions.
  7. Stay up-to-date on software updates and industry trends to provide informed support.
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Qualifications

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  1. Degree in Computer Science, Information Technology, or a related field.
  2. Experience in technical support, software troubleshooting, or a similar position.
  3. Strong technical knowledge of software and hardware systems.
  4. Excellent communication and customer service skills.
  5. Proficiency with help desk software and CRM systems.
  6. Demonstrated problem-solving abilities and analytical thinking.
  7. Attention to detail with a focus on providing high-quality customer service.
  8. A positive attitude and a genuine desire to help others.
  9. Ability to work independently and collaboratively within a team.
  10. Strong organizational skills and the ability to manage multiple tasks effectively.