Technical Support Specialist

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Al Nahiya Group. The ideal candidate will be responsible for providing technical support and maintenance services using SAP EAM software.

Responsibilities:

  • Maintenance Planning and Scheduling: Plan and schedule maintenance activities through SAP EAM to ensure efficient use of resources.
  • SAP EAM Technical Support: Provide technical support for SAP EAM users, ensuring seamless access to the system.
  • Access Management: Manage user access to EAM, SSD, and E-WMS systems, ensuring secure and controlled access.
  • Maintenance Data Audit and Validation: Conduct regular audits and validation of maintenance data in SAP EAM to ensure accuracy and compliance with ADNOC One ERP process.
  • Training and Support: Provide regular training to contractor personnel and support to company staff on SAP EAM processes.
  • MOC and DGS Tracking: Track and support movement control orders (MOCs) and dispatching guidance sheets (DGSs).
  • E-WMS Permit Audits: Conduct permit audits for E-WMS to ensure compliance with ADNOC guidelines.
  • Process Enhancements: Participate in new enhancements and developments in SAP processes.
  • UAT and RITM: Participate in user acceptance testing (UAT) and request for implementation tracking (RITM) for new change requests by the general contractor (GC).
  • SAP Central Team Coordination: Coordinate with SAP central one ERP team.
  • Maintenance KPIs and RCA: Monitor maintenance key performance indicators (KPIs) in SAP analytics and perform root cause analysis (RCA) for any issues.
  • Customized Reports: Develop customized reports using Power BI.
  • Vendor Review and Processing: Review and process invoices from vendors SES in coordination with respective subject matter experts (SMEs).
  • Gas Inventory Management: Manage gas inventory receiving and issuance through SAP SSD module.


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