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Marina Operations Director

2 weeks ago

Dubai, Dubai, United Arab Emirates Emaar Hospitality Group Full time

Emaar Hospitality Group Overview

We are a premier global provider of enriching, personal, and memorable lifestyle experiences.

As an innovative and agile company, we aim to deliver exceptional hospitality services across the world.

We own and manage a portfolio of hospitality assets and brands, including Address Hotels + Resorts, Vida Hotels and Resorts, serviced residences, leisure clubs, and a comprehensive range of restaurants and spas.

About the Position

This senior role in marina operations is responsible for overseeing the marina's day-to-day activities and ensuring smooth operations.

Key Responsibilities

  • Provide leadership and direction to the marina staff.
  • Manage and supervise department heads and other key personnel.
  • Foster a positive and productive work environment.

Financial Management

The successful candidate will be responsible for developing and managing the marina's budget, monitoring financial performance, and implementing cost-control measures.

Facility Maintenance

Oversee the maintenance of marina facilities, including docks, buildings, and equipment.

Implement preventive maintenance programs and ensure compliance with safety and environmental regulations.

Customer Service

Implement and maintain high standards of customer service, address customer inquiries, concerns, and complaints, and develop and implement customer service training programs for staff.

Regulatory Compliance

Ensure compliance with local, state, and federal regulations related to marina operations.

Stay informed about changes in regulations and adjust operations accordingly.

Security and Safety

Implement security measures to protect marina assets and develop and enforce safety protocols for both staff and customers.

Marketing and Business Development

Collaborate with marketing teams to promote the marina and attract new customers, identify opportunities for business growth and development.