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Host and Hostess

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriott international Full time
Responsibilities:
  • Greet Guests and Manage Waiting Lists: Welcome guests as they enter and manage waiting lists as necessary to ensure a smooth dining experience.
  • Provide Menu Information and Answer Questions: Offer menus to guests and respond to any initial questions they may have, providing clear and concise information about our offerings.
  • Seat Guests and Manage Table Assignments: Seat guests at tables or in waiting areas, taking into account their preferences and ensuring that servers receive a fair number of customers.
  • Engage with Guests and Ensure Satisfaction: Interact with guests to ensure they are happy with their food and service, addressing any concerns or issues promptly.
  • Respond to Complaints and Resolve Issues: Respond to complaints and work to resolve any issues that may arise, providing a positive experience for our guests.
  • Manage Phone Calls and Reservations: Answer phone calls, take reservations, and respond to questions from guests, providing accurate and helpful information.
  • Stay Knowledgeable about the Menu: Develop a thorough knowledge of our menu offerings, including ingredients, preparation methods, and pairing suggestions.
  • Support Other Positions as Needed: Assist other positions in the restaurant as needed, providing support and contributing to the overall success of the team.
  • Deliver Exceptional Customer Service: Provide exceptional customer service, ensuring that every guest has a positive and memorable experience at our restaurant.