Head Waiter

Conducts/attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
- Monitors duty schedules for the respective team.
- Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
- Works towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Handles the welcome of arriving guests and their sitting through the hostess, takes over if she is not available.
- Maintains a professional/friendly relationship with the outlet patrons to ensure their well-being.
- Makes himself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
- Contributes to the upkeep of the outlet’s database of regular guests.
- Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
- Resolves guests’ complaints directly or consults with immediate Supervisor.
- Does all mis-en place work according to a whole day service requirements.
- Prepares all stores requirements for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
- Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication within the assigned team.
- Familiar with the outlets menu and promotional activities.
- Familiar with the company’s internal policies and safety procedures.
- Carries out other related assignments or tasks entrusted by the Group Director of Food & Beverage from time to time.

**Qualifications**:

- Secondary Level
- Excellent level of English, written and spoken

Skills & Attributes
- Have strong organizational and time management skills with a high degree of flexibility
- Excellent team management, communication and listening skills
- Demonstrate integrity in all dealings.
- Maintain high level of confidentiality
- Ability to work long shifts and stand for the extended period of time

Experience
- Minimum 1 - 2 years’ experience in same or similar role.

**Salary**: AED1,682.03 - AED3,415.13 per month

Ability to Commute:

- Sharjah (required)

Ability to Relocate:

- Sharjah: Relocate before starting work (required)