Online Community Manager

3 days ago


Dubai, Dubai, United Arab Emirates Elite Group Holding Full time
About the Position

We are seeking an Online Community Manager to join our team at Elite Group Holding. As an Online Community Manager, you will be responsible for building and maintaining an active online community by responding to comments, messages, and mentions in a timely and professional manner.

In this role, you will encourage user-generated content, interact with followers to foster a sense of belonging, and monitor social media channels for potential issues or negative comments.

Main Responsibilities:

  1. Develop and implement a comprehensive online community strategy that meets our business objectives and engages our target audience.
  2. Conduct market research, competitor analysis, and stay updated on industry trends to ensure we remain competitive.
Key Responsibilities

Community Engagement:

  1. Build and maintain an active online community by responding to comments, messages, and mentions in a timely and professional manner.
  2. Encourage user-generated content and interact with followers to foster a sense of belonging.
  3. Monitor social media channels for potential issues or negative comments and address them promptly.
  4. Develop and implement crisis management strategies to handle and mitigate negative situations effectively.

Content Creation and Management:

  1. Create, curate, and schedule engaging and relevant content for various social media platforms such as Tiktok, Facebook, Twitter, Instagram, LinkedIn, Pinterest, and more.
  2. Use a content calendar to plan and organize posts to maximize engagement and reach.

Analytics and Reporting:

  1. Use social media analytics tools to monitor the performance of social media campaigns and provide actionable insights.
  2. Generate reports and insights on key performance indicators (KPIs), such as engagement, reach, click-through rates, and conversion rates to inform future strategies.


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