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Enterprise Mobile Security Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Zimperium Full time

Zimperium is a leader in enterprise mobile security, offering real-time protection against known and unknown threats. Our innovative solution provides complete mobile threat defense systems that protect devices, networks, phishing, and application attacks for iOS, Android, and Windows devices.

Job Summary

We are seeking a skilled Customer Success Manager to manage post-sale customer relationships, including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations, and achieving customer delight. The ideal candidate will have strong customer management experience with a technical background and excellent problem-solving skills.

Responsibilities:

  • Account Management: Proactively manage client relationships to ensure renewals, referenceability, and facilitate expansion opportunities with sales teams.
  • Drive Product Adoption & Demonstrate Business Value: Drive the adoption of Zimperium's solution within the customer's user base and assist the customer to realize the business value.
  • Product & Domain Expertise: Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the customer.
  • Customer Satisfaction & Risk Management: Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
  • Customer Advocacy: Gather customer feedback about products, their use cases, and channel them effectively to drive product capabilities.
  • Customer Onboarding: Assist the customer with deployment planning, best practices deployment approach, and proactive management of risks to facilitate a smooth and agile rollout of the solution.
Requirements

The successful candidate will possess:

  • B.S. in Computer Science or an equivalent engineering degree.
  • 10+ years of experience working with Enterprise software solutions, startup experience desirable.
  • 5+ years of Linux Scripting Experience.
  • Database/SQL skills are a must.
  • Experience in programming languages like Python and Java.
  • 3-5 years of Helm deployments with good expertise of the technology.
  • Experience with AWS tooling.
  • 5+ years of customer success roles, preferably with security companies, managing portfolio of large enterprise customers.
  • Self-motivated, strong problem-solving skills with good business acumen.
  • Domain expertise in Mobility & Security is highly desirable.