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Front Office Leadership Role
1 week ago
The Luxury Hotel Guest Experience Manager is responsible for overseeing all aspects of guest relations, including check-in, concierge services, and room assignments. This individual will work closely with other departments to ensure seamless execution of guest requests and develop strategies to enhance guest satisfaction and loyalty.
Responsibilities
• Manage front desk staff to ensure efficient and personalized guest service
• Supervise and coordinate concierge services, including tours, restaurants, and entertainment recommendations
• Collaborate with housekeeping to ensure rooms are clean and ready for guest arrival
• Develop and implement initiatives to improve guest satisfaction and loyalty
• Work closely with other departments to ensure seamless execution of guest requests
Requirements
• Bachelor's degree in Hospitality or related field
• At least 3 years of experience in hotel operations, preferably in a supervisory role
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and analytical skills
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.