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Front Office Leadership Role

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time
Job Description
The Luxury Hotel Guest Experience Manager is responsible for overseeing all aspects of guest relations, including check-in, concierge services, and room assignments. This individual will work closely with other departments to ensure seamless execution of guest requests and develop strategies to enhance guest satisfaction and loyalty.

Responsibilities
• Manage front desk staff to ensure efficient and personalized guest service
• Supervise and coordinate concierge services, including tours, restaurants, and entertainment recommendations
• Collaborate with housekeeping to ensure rooms are clean and ready for guest arrival
• Develop and implement initiatives to improve guest satisfaction and loyalty
• Work closely with other departments to ensure seamless execution of guest requests

Requirements
• Bachelor's degree in Hospitality or related field
• At least 3 years of experience in hotel operations, preferably in a supervisory role
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and analytical skills

Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.