Tax Manager
3 weeks ago
Project Overview:
We are seeking a highly skilled Group Tax Manager to provide technical assistance to our customers seeking support for hardware, software, application, printing, network, and operating system issues.
This role is currently 100% remote, but subject to change at any time. The selected contractor may be required to go to Central Office at any time.
Key Responsibilities:- Provide technical assistance to customers in a calm and respectful manner to address potentially difficult situations.
- Manage and work on multiple priorities or projects.
- Document standard operating procedural documentation as it pertains to support procedures, and properly assign unresolved incidents.
- Effectively multitask and prioritize workload.
- Utilize excellent customer service skills to ensure high-quality support.
- At least 2 years of support experience with Windows 10 and Microsoft Office 2019.
- At least 2 years' experience with network and printer troubleshooting.
- Must be proficient in typing skills and able to multitask.
- Prior help desk experience in a call center environment.
- Previous experience using incident and knowledge base systems.
- Desirable to have 2 years' support experience with iOS devices.
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