Tax Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates ANTAL INTERNATIONAL Full time
Job Title: Group Tax Manager

Project Overview:

We are seeking a highly skilled Group Tax Manager to provide technical assistance to our customers seeking support for hardware, software, application, printing, network, and operating system issues.

This role is currently 100% remote, but subject to change at any time. The selected contractor may be required to go to Central Office at any time.

Key Responsibilities:
  • Provide technical assistance to customers in a calm and respectful manner to address potentially difficult situations.
  • Manage and work on multiple priorities or projects.
  • Document standard operating procedural documentation as it pertains to support procedures, and properly assign unresolved incidents.
  • Effectively multitask and prioritize workload.
  • Utilize excellent customer service skills to ensure high-quality support.
Requirements:
  • At least 2 years of support experience with Windows 10 and Microsoft Office 2019.
  • At least 2 years' experience with network and printer troubleshooting.
  • Must be proficient in typing skills and able to multitask.
Nice to Have:
  • Prior help desk experience in a call center environment.
  • Previous experience using incident and knowledge base systems.
  • Desirable to have 2 years' support experience with iOS devices.
Remote Work:

No


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