Operations Management Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Black swan business setup services Full time

Job Role Summary:

The Operations Manager at Black Swan Business Setup Services is responsible for overseeing the day-to-day activities of the operations team. This includes coordinating tasks, monitoring progress, and resolving issues that may arise.

Key Responsibilities:

  1. Task Management: The Operations Manager will be responsible for ensuring that all team members complete their tasks on time and submit their reports as required.
  2. Workload Distribution: The Operations Manager will distribute the workload evenly among team members, preventing overloading or underloading of any one person.
  3. Email Management: The Operations Manager will be cc'd in all emails sent to the team and will ensure that responses are made promptly to clients and sales teams.
  4. Handover Meetings: The Operations Manager will attend all handover meetings to ensure that there is no confusion regarding tasks and responsibilities.
  5. Milestone Calendars: The Operations Manager will create milestone calendars for clients and ensure that all projects are completed on time.
  6. Free Zone Communication: The Operations Manager will communicate effectively with free zones and address any issues that may arise from their side.
  7. Client Relations: The Operations Manager will meet with irate clients, calm them down, and find solutions with supervision.
  8. Payment Updates: The Operations Manager will ensure that payment updates are made promptly to the operations team.
  9. Process Adherence: The Operations Manager will ensure that all processes are followed for each project and nothing is missed.
  10. Feedback Calls: The Operations Manager will conduct feedback calls with clients once the work is completed.

Requirements:

  • Knowledge of Statutory Requirements: The Operations Manager should have knowledge of statutory requirements in the UAE.
  • Good Communication Skills: Good communication skills, both verbal and written, are essential for this role.


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