Front Office Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates Atlantis Resort Full time
Front Office Agent Job Description

We are seeking a highly skilled and experienced Front Office Agent to join our team at the Atlantis Resort. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, handling hotel reservations, and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Manage hotel reservations and guest requests
  • Provide excellent customer service and respond to guest inquiries
  • Work effectively with the front desk team to ensure a smooth check-in and check-out process
  • Familiarize yourself with hotel systems, including Opera or similar
  • Develop strong relationships with guests and colleagues to ensure a positive and memorable experience

Requirements:

  • Bachelor's degree in Hospitality Management or relevant field
  • Minimum 2 years of experience in a similar role, preferably in a luxury property
  • Excellent communication and interpersonal skills
  • Ability to converse in Russian, Arabic, Chinese, French, or German (advantageous)

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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