Head of Property Management and Operations

1 week ago

Dubai, Dubai, United Arab Emirates Voda Cleaning & Restoration of St. Louis Full time
About the Role

We are seeking a highly experienced and strategic Property Management professional to lead our Property Management division in the UAE. As the Head of Property Management and Operations, you will be responsible for driving the operational success of our property management business, with a focus on delivering exceptional results and exceeding client expectations.

Key Responsibilities
  • Strategic Planning and Leadership
    • Develop and implement property management strategies aligned with the company's overall business goals.
    • Lead, mentor, and develop a team of property managers to achieve operational excellence and professional growth.
    • Monitor and analyze market trends to identify opportunities for improvement and growth.
  • Operational Management
    • Oversee the day-to-day operations of the property management teams, ensuring efficient and effective property management practices.
    • Implement and maintain high standards of property maintenance, ensuring properties are safe, well-maintained, and compliant with all relevant regulations.
    • Coordinate with other departments, such as leasing, marketing, and finance, to ensure seamless property management operations.
  • Financial Performance
    • Develop and manage budgets, ensuring financial targets are met or exceeded.
    • Monitor and report on financial performance, identifying areas for cost savings and revenue enhancement.
    • Oversee rent collections, lease renewals, and tenant retention strategies to maximize occupancy and revenue.
  • Tenant Relations
    • Foster positive relationships with tenants, addressing their needs and concerns promptly and professionally.
    • Implement tenant satisfaction programs to enhance tenant retention and satisfaction.
    • Ensure effective communication and coordination with tenants regarding property issues, maintenance schedules, and other relevant matters.
  • Client Management & Business Development
    • Identify and target prime portfolios/assets to expand PM Portfolio.
    • Lead preparation and submission of proposals / presentations for new bids and client contact to secure mandate / gain feedback.
    • Provide senior point of contact for major clients.
    • Heighten profile of Savills Property Management through involvement in local / regional events, contributing to blog / PR content and networking.
    • Proactively seek opportunities to cross sell services.
  • Management and Leadership
    • Develop regional team structure to ensure optimal efficiency and quality of service delivery.
    • Act as mentor to direct reports and facilitate career advancement and progression.
    • Work with regional HR to develop and implement division-specific training.
  • Compliance and Risk Management
    • Ensure compliance with all local regulations related to property management.
    • Develop and implement risk management strategies to protect the company's assets and mitigate potential liabilities.
    • Implement procedures to conduct regular audits and inspections to ensure compliance with industry best practice and regulatory requirements.

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