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Front Desk Hospitality Professional

1 week ago

Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full time

About the Role:

This Front Desk Agent position at Copthorne Hotel Dubai requires a professional who can provide efficient, courteous, and prompt service to ensure a high level of customer satisfaction. Key responsibilities include delivering personalized guest experiences, handling check-in and check-out processes, and responding to guest inquiries.

Main Duties and Responsibilities:

  1. Personalized Guest Experiences: Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
  2. Check-In and Check-Out Processes: Handle check-in and check-out processes accurately and efficiently, ensuring smooth transitions for guests.
  3. Guest Inquiries and Requests: Respond promptly to guest inquiries and requests, providing relevant information and assistance as needed.
  4. Knowledge and Awareness: Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
  5. Maintaining Records: Maintain accurate guest records, handling reservations, and collaborating with other departments to meet guest needs and expectations.