Guest Services Specialist

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Grand Mercure International Business Hotels Full time

Providing Exceptional Guest Experiences

As a Guest Services Specialist at Grand Mercure International Business Hotels, you will have the opportunity to make a lasting impression on our guests.

About the Job

This dynamic role involves providing top-notch customer service, handling inquiries, and resolving any issues that may arise during a guest's stay.

  1. The successful candidate will be proactive in identifying opportunities to enhance a guest's experience and take the initiative to provide personalized support.
  2. Responsibilities include promoting hotel facilities, upselling services, and maintaining accurate records.
  3. A key aspect of this role is collaborating with other departments to ensure seamless guest experiences.
Key Qualifications

To excel in this position, you will need:

  • A customer-centric approach and excellent communication skills.
  • Experience working with Opera or a similar system is required.
  • Fluency in English is essential; additional languages are a bonus.
  • Prior experience in a similar role is an advantage.


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