Guest Services Specialist
4 days ago
Providing Exceptional Guest Experiences
As a Guest Services Specialist at Grand Mercure International Business Hotels, you will have the opportunity to make a lasting impression on our guests.
About the JobThis dynamic role involves providing top-notch customer service, handling inquiries, and resolving any issues that may arise during a guest's stay.
- The successful candidate will be proactive in identifying opportunities to enhance a guest's experience and take the initiative to provide personalized support.
- Responsibilities include promoting hotel facilities, upselling services, and maintaining accurate records.
- A key aspect of this role is collaborating with other departments to ensure seamless guest experiences.
To excel in this position, you will need:
- A customer-centric approach and excellent communication skills.
- Experience working with Opera or a similar system is required.
- Fluency in English is essential; additional languages are a bonus.
- Prior experience in a similar role is an advantage.
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