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Hospitality Specialist

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full time

The Emirates Park Zoo & Resort is committed to delivering exceptional guest experiences. As a Front Desk Operations Manager, you will play a key role in ensuring that our guests receive outstanding service from the moment they arrive until they depart.

Duties and Responsibilities:
  • Welcome and assist guests upon arrival, providing them with information on resort facilities and services.
  • Manage guest reservations, including checking guests in and out, and processing payments.
  • Address guest complaints or concerns promptly, finding effective solutions while maintaining a positive guest experience.
Qualifications:
  • High school diploma or equivalent; a degree or certification in hospitality management / Business Administration.
  • Previous experience in guest service, customer service, or front office roles preferably in a hotel/resort.
  • Excellent communication and interpersonal skills.