Crypto Customer Experience Manager

3 days ago


Dubai, Dubai, United Arab Emirates NEAR Full time

OKX is part of OKG, a group that brings the value of blockchain to users around the world. Our leading products include OKX, OKX Wallet, OKLink, and more.

We are looking for an experienced operations professional to join our team. The ideal candidate will have 2+ years of experience in operations or customer support, preferably within a crypto or fintech environment.

The role involves:

  • Fiat Transaction Oversight: Process transactions, address complex edge cases, and manage disputes.
  • Customer Service Operations: Provide excellent written and verbal communication skills to engage effectively with customers and internal teams.
  • Performance Monitoring: Continuously monitor conversion funnels and identify opportunities for optimization.

We offer a competitive total compensation package, L&D programs, and comprehensive healthcare schemes.



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