Healthcare Receptionist Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates NMC Healthcare Full time

Job Overview

The Patient Happiness Executive plays a vital role in ensuring patient satisfaction and providing exceptional guest services at NMC Healthcare. This position involves coordinating patient care, managing front-desk operations, and maintaining accurate records.

Key Responsibilities:

  • Patient Coordination: Direct patients to the right personnel, provide hospital information, and register new patients.
  • Front-Desk Operations: Handle phone calls, manage cash transactions, and perform back-office tasks.
  • Record Maintenance: Update patient files, verify medical insurance coverage, and prepare insurance claim forms.
  • Guest Services: Cater to all patients, maintain a clean reception area, and participate in hospital training programs.
  • Complaint Resolution: Address patient concerns in a professional, confidential manner.
  • Confidentiality: Comply with hospital protocols regarding confidential information.


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