Housekeeping Manager
3 weeks ago
Mövenpick Hotels & Resorts is seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.
Key Responsibilities:- Supervise and Coordinate Housekeeping Staff: Lead and motivate a team of housekeeping staff to ensure seamless operations and exceptional guest experiences.
- Maintain High Standards of Cleanliness: Conduct regular inspections to ensure all guest rooms, corridors, and public areas meet our hotel's cleanliness and presentation standards.
- Manage Inventory and Supplies: Oversee the inventory of cleaning supplies and equipment, and reorder as necessary to maintain optimal levels.
- Train and Develop Staff: Provide training, mentorship, and evaluation to housekeeping staff to ensure high performance and professional development.
- Handle Guest Requests and Complaints: Respond promptly and professionally to guest requests and complaints, resolving issues to their satisfaction.
- Collaborate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
- Ensure Compliance with Regulations: Ensure adherence to health and safety regulations and hotel policies.
- Prepare Reports and Analytics: Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.
Requirements:
- Proven Experience: A minimum of 2 years of experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.
- Strong Knowledge: Strong knowledge of cleaning and sanitation products, techniques, and equipment.
- Excellent Leadership Skills: Excellent organizational and leadership skills with the ability to manage a diverse team.
- Attention to Detail: Exceptional attention to detail and commitment to maintaining high standards of cleanliness.
- Communication Skills: Strong communication and interpersonal skills to interact effectively with guests and team members.
- Flexibility: Ability to work various shifts, including weekends and holidays.
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