Housekeeping Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time
Housekeeping Supervisor

Mövenpick Hotels & Resorts is seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.

Key Responsibilities:
  • Supervise and Coordinate Housekeeping Staff: Lead and motivate a team of housekeeping staff to ensure seamless delivery of cleaning services.
  • Ensure Quality Standards: Conduct regular inspections to ensure guest rooms, corridors, and public areas meet our high standards of cleanliness and presentation.
  • Manage Inventory and Supplies: Oversee the management of cleaning supplies and equipment, and ensure timely reordering as needed.
  • Train and Develop Staff: Provide training and mentorship to housekeeping staff to enhance their skills and performance.
  • Handle Guest Requests and Complaints: Respond promptly and professionally to guest requests and complaints, resolving issues to their satisfaction.
  • Collaborate with Other Departments: Work closely with front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
  • Ensure Compliance: Ensure adherence to health and safety regulations and hotel policies.
  • Report and Analyze Performance: Prepare and maintain reports on housekeeping operations, including room status, inventory levels, and staff performance.
Requirements:
  • Proven Experience: Minimum 2 years of experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.
  • Strong Knowledge: Excellent knowledge of cleaning and sanitation products, techniques, and equipment.
  • Leadership Skills: Strong organizational and leadership skills with the ability to manage a diverse team.
  • Attention to Detail: Exceptional attention to detail and commitment to maintaining high standards of cleanliness.
  • Communication Skills: Strong communication and interpersonal skills to interact effectively with guests and team members.
  • Flexibility: Ability to work various shifts, including weekends and holidays.

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