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Contact Centre Support Specialist

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full time

About Us

ParamInfo is a leading provider of innovative solutions and services to the public and private sectors. We are committed to delivering exceptional customer service and exceeding client expectations.

We are currently seeking a talented and motivated Contact Centre Support Specialist to join our team. In this role, you will be responsible for providing high-quality customer service and support to our clients, via phone, email, and other channels.

Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Provide product information and recommendations to customers
  • Collaborate with internal teams to resolve complex customer issues
  • Maintain accurate records of customer interactions

Requirements

  • 2-4 years of experience in a call centre environment
  • Excellent written and verbal communication skills in English and Arabic
  • Strong problem-solving skills and ability to work under pressure
  • Ability to multitask and prioritize duties effectively

Benefits

We offer a competitive salary and benefits package, including opportunities for career development and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.