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Bell Attendant

2 months ago

Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full time
Job Summary

We are seeking a highly skilled and professional Bell Attendant to join our team at Millennium Hotels and Resorts MEA. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Greeting and Communication: Greet guests in a professional and friendly manner, exceeding their expectations from arrival to departure.
  • Interdepartmental Collaboration: Maintain effective communication with all relevant departments to ensure seamless service delivery.
  • Service Standards: Stay updated on hotel and local services, keeping abreast of any changes.
  • Guest Profile Management: Monitor guest profiles through the Opera Guest profile system.
  • Guest Assistance: Help in transporting guest luggage from arrival to the room and from the room to the departure point during check-out.
  • Message and Package Delivery: Manage messages, mail, and packages for guests and employees, ensuring timely and professional delivery.
  • Concierge Services: Distribute morning newspapers to guest rooms, if needed.
  • Message Delivery: Promptly deliver guest messages and other items without delay in a professional manner.
  • Housekeeping and Maintenance: Keep the concierge desk, as well as the storage room, clean, tidy, and well-organized.
  • Environmental, Health, and Safety: Uphold environmental, health, and safety standards in alignment with organizational policies.
  • Compliance: Adhere to the company's environmental, health, and safety procedures and policies.