Operations Performance Manager

6 days ago


Dubai, Dubai, United Arab Emirates Zurich Australian Insurance Ltd. Full time
Job Overview

Zurich Middle East, part of the Zurich Insurance Group, aims to help its local community understand and protect itself from risk globally.

This role reports directly to the Senior Manager – Procurement & Operations Performance, as Team Leader – Operations Performance & Quality.

Key Responsibilities
  • Maintain knowledge of relevant systems, processes, and procedures.
  • Develop procedures while seeking ways to improve them.
  • Accurately record and report management information to agreed quality standards.
  • Adhere to principles and participate in required training courses.
  • Supervise team members' daily activities related to performance metrics and company guidelines.
  • Coach employees on behaviors and activities for performance improvement.
  • Create plans to enhance individual, team, and business performance.


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