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Head of Enterprise Service Delivery

2 weeks ago

Dubai, Dubai, United Arab Emirates MCG Talent Full time
Job Details

MCG Talent is seeking an experienced IT professional to lead our ServiceNow platform and service management functions. The successful candidate will have a strong background in IT service management and a proven track record in implementing ServiceNow solutions.

About the Role:

  • This is a full-time position reporting directly to [supervisor].
  • The successful candidate will be responsible for overseeing the implementation, configuration, and administration of the ServiceNow platform.

Key Responsibilities:

  • Develop and execute the ServiceNow strategy aligned with business objectives.
  • Lead and mentor a team of ServiceNow professionals, fostering a culture of continuous improvement.

Requirements:

  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • 8+ years of experience in IT service management, with at least 3 years in a leadership role focused on ServiceNow.