Associate Director, Cards Operations

2 weeks ago


Dubai, Dubai, United Arab Emirates Mastercard, Inc. Full time

Job Overview

As an Associate Director, Cards Operations at Mastercard, you will play a critical role in shaping the future of our business. You will be responsible for managing all Operational and Administrative activities within client's card Operations and maximizing the profitability of the cards business by ensuring that such activities are carried out with maximum efficiency, security & control and that quality service is provided to both internal & external customers by agreed service standards.

Responsibilities:

  • Lead a team of professionals in managing all Operational and Administrative activities within client's card Operations to maximize profitability.
  • Develop and maintain a robust Card Operations for cards business and ensure that operational procedures conform to the client's standard of quality, operational efficiency and controls.
  • Conduct regular reviews of card operations activities to identify areas for improvement and implement changes to enhance efficiency, security, and customer satisfaction.
  • Work closely with Service Quality functions to ensure effective complaint management and handle customer complaints and enquiries when escalated.
  • Collaborate with Sales functions & Branches to ensure all operational support is addressed whenever a new product or feature is launched in the market.
  • Work with Projects & IT to ensure all operational supports are addressed on new system initiatives/enhancements/on-going business needs.
  • Develop strong bonds with clients that endure beyond a particular assignment, serving as a go-to resource for client staff.
  • Identify new business opportunities to support clients with Mastercard solutions.


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