Customer Service Representative

2 months ago


Dubai, Dubai, United Arab Emirates Al Naboodah company Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Al Naboodah company. As a key member of our facilities support team, you will be responsible for providing exceptional customer service to our clients, ensuring timely delivery of quality support and maintaining accurate records.

Key Responsibilities
  • Customer Service
    • Provide a friendly and professional point of contact for customers, responding to queries and concerns in a timely and efficient manner.
    • Handle incoming calls and manage outgoing calls as required, identifying opportunities to improve the service and ensuring all complaints are followed up in a professional manner.
  • Service Desk Operations
    • Liaise with internal and external stakeholders to ensure the best resolution, consistent with the contract.
    • Assign maintenance requests from the using system and work with various internal and external stakeholders to ensure timely completion.
  • Reporting and Administration
    • Prepare operational reports and provide administrative support as required by operations and management.
    • Assist in maintaining accurate records of customer requests and service delivery.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Experience in customer service or a related field.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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