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VP of Customer Success

2 months ago

Dubai, Dubai, United Arab Emirates Jobot Full time
About the Role

We are seeking an experienced and energetic individual to join our team as a VP of Customer Success. This role will be instrumental in driving the success of our customers and will be a key player in the growth and development of our business.

Key Responsibilities
  • Develop and Implement Customer Success Strategy: Develop and implement a customer success strategy that maximizes customer retention and drives customer loyalty.
  • Collaborate with Sales Team: Work closely with the sales team to identify and pursue new business opportunities.
  • Establish Strong Relationships: Establish and maintain strong relationships with key decision-makers in the higher education industry.
  • Monitor Customer Satisfaction: Monitor and report on customer satisfaction and feedback, and use this information to improve our products and services.
  • Lead Customer Success Team: Lead and mentor a team of customer success professionals, fostering a culture of continuous improvement and high performance.
Requirements
  • Experience in Customer Success: A minimum of 5 years' experience in a customer success role within the technology industry.
  • Knowledge of Higher Education Industry: Strong knowledge of the higher education industry, including the challenges and opportunities it presents.
  • Proven Track Record: Proven track record in education sales and new business growth.
  • Experience with SaaS Products: Experience with SaaS products and services.
  • Exceptional Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to build strong relationships with customers and internal teams.