Process Optimization Manager
4 days ago
The Process Optimization Manager will be responsible for identifying areas of improvement within our operations and implementing changes to increase efficiency and productivity.
Key Responsibilities- Process Identification: Identify areas of improvement within our operations.
- Change Implementation: Implement changes to improve operational efficiency and productivity.
- Cross-Functional Collaboration: Work with cross-functional teams (Product, Tech, Compliance) to streamline customer onboarding, payment processing, and day-to-day activities.
- Talent Management: Recruit, mentor, and lead a high-performing operations team.
- Bachelor's degree in Business, Operations Management, Finance, or related field. Master's degree or professional certification (Six Sigma, PMP) is a plus.
- 3–5+ years in operations management within fintech, banking, or payments. Proven track record of optimizing processes and leading cross-functional teams.
- Familiarity with operational tools (project management software, CRM systems, BI dashboards). Comfortable analyzing data and reporting on operational KPIs.
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