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Process Optimization Expert

1 week ago

Dubai, Dubai, United Arab Emirates Tbwa ChiatDay Inc Full time
About Our Company

At OKX, we envision a future where crypto reshapes the world and contributes to individual freedom. As a leading crypto exchange and developer of OKX Wallet, we bring millions access to crypto trading and decentralized applications.

We are guided by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These values shape our culture and foster a friendly, rewarding environment for every OK-er.

Job Responsibilities
  • Analyze customer pain points and work with departments to optimize processes.
  • Develop and maintain Support Center articles to provide clear, accurate solutions to customer inquiries.
  • Oversee fiat transaction processing, addressing complex edge cases and managing disputes.
  • Monitor conversion funnels and KPIs to identify optimization opportunities and recommend actionable improvements.
Requirements and Qualifications
  • 2+ years of experience in operations or customer support in crypto or fintech.
  • Strong understanding of customer service operations, KYC/KYB regional requirements, and fiat operations.
  • Excellent written and verbal communication skills to engage with customers and internal teams.
  • Fluency in English and Arabic.
Our Employee Benefits
  • L&D programs and education subsidy for employee growth.
  • Team building programs and company events.
  • Comprehensive healthcare schemes for employees and dependents.