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Dining Service Professional
2 months ago
Job Summary:
We are seeking a highly skilled and professional Dining Service Professional to join our team at Rotana Hotels & Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities:
- Food and Beverage Service: Perform all necessary tasks to serve food and beverage according to the standard of performance manual of the hotel.
- Guest Interaction: Greet and seat customers and serve them in a professional, discreet, and personalized way.
- Menu Knowledge: Acquire in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
- Quality Control: Consistently monitor the quality of food and beverage being served.
- Customer Relations: Practice good customer relations and attend to customer complaints or queries satisfactorily.
- Hygiene and Cleanliness: Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
- Service Preparation: Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
- Waste Reduction: Ensure minimum wastage, breakage, and spoilage.
- Sales and Revenue: Actively use up-selling techniques to exceed guest expectations and increase revenue.
