Banking Services Specialist
2 days ago
Job Overview
Abu Dhabi Islamic Bank PJSC is seeking a skilled and customer-focused individual to join our team as a Teller. In this role, you will be responsible for delivering exceptional service to customers through accurate and efficient processing of transactions, while maintaining a professional image of the bank in all interactions.
Key Responsibilities
Process various teller counter service transactions such as cash deposits and withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchases and sales, cheque deposits, etc., in accordance with operational policies and procedures.
Liaise with the Treasury department to obtain best rates for VIP and high net worth customers in coordination with HOPs.
Serve Private Banking customers at separate counters and process other counter service transactions introduced by ADIB from time to time.
Cross-sell or refer product inquiries from prospective customers to Sales staff.
Act as one of the dual custodians for branch vault cash and security stationery.
Assist HOP as the second custodian for dual control.
Perform end-of-day balancing.
Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.
Demonstrate knowledge of UAE banking practices, regulations, and risks.
Have general awareness of competitors in the local market.
Thoroughly understand all regulations issued by the Central Bank of UAE.
Familiarize yourself with service standards.
Understand cross-sales.
Specialist Skills and Knowledge Required
Knowledge of ADIB's Retail Banking products and services.
Awareness of ADIB's Operational Policies and Procedures.
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