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Hotel Operations Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time

Hotel Operations Manager

**Key Responsibilities:**

* Foster a culture of exceptional guest service and colleague satisfaction by actively soliciting feedback and preferences, and ensuring prompt action is taken to maximize guest satisfaction.

* Drive revenue growth through strategic up-selling and optimization of room inventory, while maintaining control over room availability during peak periods.

* Promote and sell the company's loyalty program, as well as Food & Beverage events and in-house facilities, to enhance revenue streams.

* Ensure compliance with company policies, governmental requirements, and auditing practices, and verify accuracy of accounting and auditing records.

* Lead and coach the team to achieve exceptional guest service and colleague satisfaction results by applying corporate and property standards and policies.

**Requirements:**

* Strong leadership and coaching skills to drive team performance.

* Excellent communication and interpersonal skills to foster a positive guest experience.

* Ability to analyze data and make informed decisions to drive revenue growth.

* Strong understanding of company policies and procedures.

**What We Offer:**

* Competitive salary and benefits package.

* Opportunities for career growth and development.

* Collaborative and dynamic work environment.

* Recognition and rewards for outstanding performance.

**About Us:**

Rotana Hotels & Resorts is a leading hospitality company that values exceptional guest service and colleague satisfaction. We are committed to providing a positive and inclusive work environment that fosters growth and development.