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Front Desk Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full time
Job Description

We are seeking a highly skilled and professional Front Desk Associate to join our team at the Grand Excelsior Hotel. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable stay.

Main Responsibilities:

  • Welcome guests and handle check-in and check-out procedures efficiently and professionally.

  • Process payments, handle cash and operate point-of-sale systems accurately and securely.

  • Manage reservations, room assignments, and special requests in a timely and effective manner.

  • Provide information about hotel facilities, services, and local attractions to enhance the guest experience.

  • Respond to guest inquiries and resolve issues promptly and professionally.

  • Maintain a high level of product knowledge and stay up-to-date on hotel promotions and events.

  • Collaborate with other departments to ensure seamless service delivery.

About You:

  • You have excellent communication and interpersonal skills, with a proven ability to work effectively with diverse groups.

  • You possess strong problem-solving skills and can think critically in fast-paced situations.

  • You are highly organized and able to multitask with ease, prioritizing tasks and managing your time efficiently.

  • You have a passion for delivering exceptional customer service and a commitment to exceeding guest expectations.