Customer Service Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates Talent Bridge HR Consultancy Dubai Full time

Job Title: Receptionist

Job Summary:

We are seeking a highly skilled and experienced Receptionist to join our team at a premium VIP fitness club in Dubai. The ideal candidate will have a proven track record of providing exceptional customer service and have experience working in a 5-star hotel or VIP fitness club/gym.

Key Responsibilities:

  • Manage Front Desk Operations: Answer phone calls, handle inquiries, and book appointments for fitness sessions and classes.
  • Provide Excellent Customer Service: Greet and welcome VIP members and guests with a warm professional demeanor, assist members with check-ins, and provide information on fitness programs, schedules, and promotions.
  • Maintain a Clean and Organized Reception Area: Ensure the reception area is clean, organized, and presentable at all times.
  • Handle Member Requests: Ensure all member needs are met efficiently and discreetly, process membership applications, renewals, and payments with accuracy and confidentiality.
  • Coordinate with Fitness Trainers and Staff: Ensure seamless communication and service delivery with fitness trainers, club managers, and other staff.
  • Address Member Concerns: Address any member concerns or issues, escalating to management when necessary.
  • Stay Up-to-Date with Club Offerings: Maintain up-to-date knowledge of the fitness club's offerings, including classes, events, and special promotions.

Qualifications:

  • Previous Experience: Previous experience as a receptionist in a 5-star hotel, VIP fitness club, or VIP gym.
  • Excellent Customer Service Skills: Excellent customer service and communication skills, with the ability to interact with high-profile clients professionally.
  • Strong Organizational Skills: Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office and Booking Software: Proficiency in Microsoft Office and booking software.
  • Language Skills: Fluent in English, with knowledge of additional languages (e.g., Arabic, Russian, or French) an advantage.
  • Presentation and Appearance: Presentable with a polished appearance in line with the luxury environment.
  • Ability to Manage Multiple Tasks: Ability to manage multiple tasks efficiently in a fast-paced, high-end setting.

Benefits and Compensation:

  • Competitive Salary and Benefits Package: Competitive salary and benefits package.
  • Tax-Free Salary: Tax-free salary in Dubai, UAE.
  • Opportunities for Professional Growth: Opportunities for professional growth and development.
  • Luxurious Work Environment: A luxurious and vibrant work environment within a premium fitness club.


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