Customer Service Representative
4 weeks ago
Job Title: Receptionist
Job Summary:
We are seeking a highly skilled and experienced Receptionist to join our team at a premium VIP fitness club in Dubai. The ideal candidate will have a proven track record of providing exceptional customer service and have experience working in a 5-star hotel or VIP fitness club/gym.
Key Responsibilities:
- Manage Front Desk Operations: Answer phone calls, handle inquiries, and book appointments for fitness sessions and classes.
- Provide Excellent Customer Service: Greet and welcome VIP members and guests with a warm professional demeanor, assist members with check-ins, and provide information on fitness programs, schedules, and promotions.
- Maintain a Clean and Organized Reception Area: Ensure the reception area is clean, organized, and presentable at all times.
- Handle Member Requests: Ensure all member needs are met efficiently and discreetly, process membership applications, renewals, and payments with accuracy and confidentiality.
- Coordinate with Fitness Trainers and Staff: Ensure seamless communication and service delivery with fitness trainers, club managers, and other staff.
- Address Member Concerns: Address any member concerns or issues, escalating to management when necessary.
- Stay Up-to-Date with Club Offerings: Maintain up-to-date knowledge of the fitness club's offerings, including classes, events, and special promotions.
Qualifications:
- Previous Experience: Previous experience as a receptionist in a 5-star hotel, VIP fitness club, or VIP gym.
- Excellent Customer Service Skills: Excellent customer service and communication skills, with the ability to interact with high-profile clients professionally.
- Strong Organizational Skills: Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office and Booking Software: Proficiency in Microsoft Office and booking software.
- Language Skills: Fluent in English, with knowledge of additional languages (e.g., Arabic, Russian, or French) an advantage.
- Presentation and Appearance: Presentable with a polished appearance in line with the luxury environment.
- Ability to Manage Multiple Tasks: Ability to manage multiple tasks efficiently in a fast-paced, high-end setting.
Benefits and Compensation:
- Competitive Salary and Benefits Package: Competitive salary and benefits package.
- Tax-Free Salary: Tax-free salary in Dubai, UAE.
- Opportunities for Professional Growth: Opportunities for professional growth and development.
- Luxurious Work Environment: A luxurious and vibrant work environment within a premium fitness club.
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