Hospitality Operations Manager

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Antal International Full time
Hospitality Division Manager Job Description

We are seeking a highly skilled and experienced Hospitality Division Manager to join our team at Antal International. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our hospitality staff to ensure efficiency and high standards of customer service.

Key Responsibilities:
  • Staff Management: Supervise and manage the hospitality staff to ensure they are meeting the required standards of customer service and efficiency.
  • Operations Management: Plan, organize, and manage the daily operations of the hospitality division to ensure smooth and efficient service delivery.
  • Quality Control: Conduct regular checks on the quantity and quality of supplies and equipment to ensure they meet the required standards.
  • Customer Service: Maintain a high standard of customer service according to company operating procedures and ensure that all customer complaints are handled in a professional and timely manner.
  • Performance Evaluation: Perform monthly evaluations of staff members to assess their performance and participation.
  • Financial Management: Prepare the monthly budget of the hospitality division and create expenditure reports for senior management review.
  • Recruitment and Training: Work with the human resources department to recruit and train new personnel to meet the needs of the hospitality division.
  • Market Analysis: Conduct market analysis to determine the future goals of the hospitality division and work with the marketing team to develop strategies to achieve these goals.

If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.



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