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Automotive Technical Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Kavak Mexico Dubai Full time
Job Summary

We are seeking a highly skilled Automotive Technical Advisor to join our team at Kavak Mexico Dubai. As a key member of our team, you will be responsible for providing technical expertise and support to our customers and colleagues.

Key Responsibilities
  • Vehicle Troubleshooting and Deep Diagnosis: Perform thorough vehicle inspections and diagnose complex mechanical and electrical issues.
  • Technical Support: Provide expert technical explanations to customers and colleagues, ensuring they have a clear understanding of the issues and solutions.
  • Joint Road Tests: Conduct joint road tests with customers to capture their concerns and provide a comprehensive understanding of the vehicle's performance.
  • Maintenance and Repair: Perform routine maintenance and general mechanic repair work on vehicles, ensuring they are in optimal condition.
  • Technical Skills: Demonstrate manual skill and ability to perform technical and mechanical jobs, including the use of diagnostic equipment and special service tools.
  • Data Capture: Assist the Service Advisors in capturing data while creating the Repair Support Request and Branch Field Technical Reports submitted to the Aftersales Distributor Team for any escalations.
  • Continuous Learning: Exhibit a willingness to learn and adapt to new technologies and techniques through hands-on training.
Requirements
  • Education: Diploma in an official and globally recognized Automotive Technical certification, such as ITI (Industrial Training Institute NCVT Certificate) or ITC.
  • Experience: 8+ years of experience as a Diagnostic Technician in German, European, and American models.
  • Technical Knowledge: Knowledge of using all types of scan tools, wiring diagrams, and workshop manuals.
  • Diagnostic Equipment: Ability to use diagnostic equipment and special service tools to inspect Engine, Transmission, Brake, Suspension, A/C electrical, and hybrid systems of vehicles.
  • Communication Skills: Ability to read, interpret, and transcribe data to maintain accurate records in job orders.
  • Protocol and Compliance: Understand and work within protocol where necessary, and perform to the requirements of Kavak After-sales.
  • Driving License: Having a valid UAE driving license is a plus.