Audit and Quality Control Executive

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates DynCorp International FZ-LLC DIFZ Full time

**Job Summary**

We are seeking a highly skilled Quality Assurance and Audit Executive to join our team at DynCorp International FZ-LLC DIFZ. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and compliance in our operations.

**Key Responsibilities:**

  • Conduct thorough reviews of customer interactions across all touchpoints to assess service quality and performance.
  • Identify potential or actual risks associated with customer complaints and provide objective assessments of customer calls.
  • Ensure adherence to organizational procedures and report call errors, ensuring accurate entry of call data.
  • Promptly notify team leaders or managers of any issues or concerns.
  • Contribute to call calibration sessions to evaluate overall performance and identify areas for improvement.
  • Engage with customers to identify pain points and expectations, and verify effective communication that addresses all customer or partner concerns.
  • Report performance of support teams to team leaders and Q&SE Manager.
  • Measure and analyze customer feedback to inform quality improvement initiatives.

**Requirements:**

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong attention to detail and ability to maintain confidentiality.
  • Proficiency in quality assurance and compliance principles and practices.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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