Customer Experience Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

We're seeking a Customer Experience Specialist to join our team and help drive business growth by delivering exceptional customer experiences.

About Us:

At Chalhoub Group, we've been partners and creators of luxury experiences in the Middle East for over six decades. Our endeavour to excel as a hybrid retailer has reinforced our distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories.

Your Key Responsibilities:

  • Develop and maintain a strong customer database to foster relationships and create future selling opportunities.
  • Stay ahead of the latest trends, products, and competitors to inform business decisions.
  • Explore hybrid sales opportunities across online and offline platforms.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.

Requirements:

  • Experience in managing customer-facing roles within the UAE fashion retail sector.
  • Proven track record of success in delivering exceptional customer experiences.

Benefits:

We offer a competitive benefits package that includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.



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