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Lobby Experience Manager

1 week ago

Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
Overview
The Hotel Ambassador is responsible for ensuring that all guests receive a warm and welcoming experience from the moment they step into our lobby. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Main Responsibilities:
  • Check-in and check-out guests efficiently, handling payments accurately and ensuring adherence to hotel policies.
  • Assist guests with luggage, coordinating with bell staff to ensure a smooth arrival and departure process.
  • Collaborate with the concierge team to arrange transportation, reservations, and special requests for guests.
  • Handle guest feedback and complaints professionally, escalating issues when necessary to ensure guest satisfaction.

About the Team:
As a member of our hospitality team, you will be working closely with other departments to ensure seamless guest experiences. If you are passionate about delivering exceptional service and have a keen eye for detail, we encourage you to apply.