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Lobby Ambassador
2 weeks ago
Join to apply for the Lobby Ambassador role at Sofitel Dubai Downtown
3 days ago Be among the first 25 applicants
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Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Responsibilities
- Consistently offer professional, friendly and engaging service
- Greet all guests as they enter and exit the hotel while ensuring service standards are followed
- Engage in conversation with first-time visitors, showing them the lobby and offering directions as required
- Assist guests regarding hotel facilities and promotions in an informative and helpful way
- Follow department policies, procedures, and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications
- Previous guest service experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Entry level
Employment typeFull-time
Job functionOther
IndustriesHospitality
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