Hospitality Reception Expert
6 days ago
The Front Desk Agent plays a critical role in delivering exceptional customer service and ensuring a smooth guest experience. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
Manage guest check-ins and check-outs, handling reservations and ensuring a positive guest experience.
Provide exceptional customer service, resolving guest complaints and concerns in a professional and timely manner.
Work effectively in a team environment, communicating with housekeeping and other departments to ensure a seamless guest experience.
Upsell and promote hotel services, suggesting additional services or upgrades to guests.
Maintain awareness of rate levels and occupancy levels, maintaining up-to-date knowledge of hotel information and local services.
Requirements:
- Degree in hospitality or related field.
- Minimum 1 year of experience in front office operations, preferably in a hotel or resort setting.
- Excellent written and verbal communication skills, with ability to work effectively in a team environment.
- Knowledge of property management systems (PMS) and computerized front office systems an asset.
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