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Technical Support Specialist

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates INTECH Automation & Intelligence Full time

Key Responsibilities:

  1. Hardware and Network Management: Install, configure, and maintain Wi-Fi access points, IT-related hardware, and other network devices to ensure seamless connectivity and optimal performance.
  2. Software Installation and Troubleshooting: Install and troubleshoot office software, third-party software, and operating systems to resolve technical issues and improve system efficiency.
  3. CCTV and Surveillance: Install CCTV cameras, configure DVR systems, and resolve camera-related issues to ensure secure and reliable video surveillance.
  4. Internet and Network Troubleshooting: Troubleshoot internet issues at the user end, coordinate with ISP vendors during downtime, and ensure the fastest recovery of internet service.
  5. Desktop and Laptop Support: Resolve issues with desktops and laptops, coordinate with vendors for part-related issues, and maintain department-wise IT assets and CUG connections.
  6. Phone and Communication Systems: Troubleshoot landline phone-related issues and ensure the smooth functioning of communication systems.
  7. VC System Maintenance: Daily check and troubleshoot VC systems to ensure optimal performance and minimal downtime.