Spa Services Ambassador

6 days ago


Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
Job Description

We are seeking a highly skilled and detail-oriented Spa Services Ambassador to join our team at IHG Hotels & Resorts.

Key Responsibilities:
  • Greet Guests: Welcome spa guests warmly as they arrive, answering any questions they may have, and assisting with their check-in process.
  • Provide Information: Explain spa services, packages, and amenities, and help guests select treatments or packages based on their preferences.
  • Assist with Treatment Preparation: Help guests prepare for treatments by directing them to locker rooms, offering robes and slippers, and ensuring they understand the spa's protocols.
  • Handle Special Requests: Accommodate guest requests, such as providing towels, drinks, or additional amenities during their visit.

Facility Maintenance and Cleanliness:

  • Maintain Cleanliness: Ensure that the spa area is clean and hygienic at all times, including treatment rooms, relaxation areas, locker rooms, and bathrooms.
  • Sanitize Equipment: Clean and disinfect spa equipment, such as massage tables, hot tubs, saunas, and other treatment tools.
  • Tidy Public Spaces: Keep common areas like lounges, changing rooms, and the front desk area neat and organized.
  • Restock Supplies: Ensure that towels, linens, robes, slippers, and other spa essentials are replenished as needed.

Safety and Health Protocols:

  • Ensure Spa Safety: Adhere to all health and safety protocols, ensuring that all spa equipment is in good working condition, and monitoring guests' well-being during treatments.
  • Emergency Procedures: Be aware of emergency procedures, such as first aid or evacuations, and respond appropriately if necessary.
  • Maintain Hygiene Standards: Follow strict hygiene practices, including the proper handling of linens, towels, and spa equipment to maintain cleanliness and prevent cross-contamination.


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