Front Office Team Lead

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time
Job Description

The Director of Front Office oversees the entire front desk operation, ensuring a seamless check-in and checkout experience for our guests.

  • Maintain high standards in all aspects of front office operations.
  • Evaluate guest satisfaction levels and identify areas for improvement.
  • Recognize and reward repeat guests and promote our loyalty program.
  • Maximize room occupancy through effective upselling techniques.
Key Responsibilities
  • Set departmental objectives and work schedules.
  • Manage staff performance and conduct regular training sessions.
  • Monitor team appearance standards and ensure they meet hotel expectations.
  • Ensure staff are knowledgeable about hotel products and services.


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