Hotel Customer Service Representative

6 days ago


Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

As a key member of our Inclusive Collection team, you will play a vital role in delivering exceptional guest experiences that exceed expectations.

Job Responsibilities
  • To provide attentive, professional, and personalized service to guests, ensuring their stays are enjoyable and memorable.
  • To maintain a high level of knowledge about hotel services, facilities, and promotions, enabling effective upselling techniques.
  • To foster strong relationships with colleagues and other departments, promoting a collaborative and supportive work environment.
  • To report any guest complaints or issues to supervisors promptly, ensuring timely follow-up and resolution.

You will be aware of all hotel activities, maintaining a proper handover of pending points for next shift's follow-up and action. This requires flexibility, adaptability, and a commitment to delivering high-quality results.



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