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Service Delivery Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates Hamilton Aquatics Swimming Training Full time

Job Purpose

The primary objective of this role is to provide high-quality customer service, answering all enquiries efficiently and effectively. This includes responding to phone calls, emails, and social media messages from existing and potential customers, while maintaining a professional and friendly demeanor.

Main Responsibilities

  1. Handle all incoming enquiries in a timely and courteous manner, utilizing excellent communication skills.
  2. Provide key support for Arabic-speaking clients, ensuring language accessibility and cultural sensitivity.
  3. Assist with booking procedures, following up with potential customers as needed to ensure seamless transitions.
  4. Document and report any customer complaints or concerns, collaborating with senior management to resolve issues promptly.
  5. Participate in duty rosters as required, contributing to the overall success of Hamilton Aquatics.

What We Offer

  • A dynamic work environment where your skills and ideas are valued.
  • The opportunity to develop your expertise in customer service and programme delivery.
  • A competitive compensation package that reflects your hard work and dedication.