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Telecommunications Support Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates VPerfumes LLC Full time

We are seeking an Arabic-speaking Telecommunications Support Specialist to join our team at VPerfumes LLC. As a key member of our customer support unit, you will be responsible for delivering exceptional service to clients through outbound calls.

Responsibilities:

  • Gather information from provided data to initiate outbound calls and engage with customers in their preferred language.
  • Address customer inquiries, resolve issues, and provide product/service information through phone calls.
  • Build and maintain positive relationships with customers by ensuring their needs are met promptly and professionally.
  • Investigate and resolve customer complaints through different channels, issues, and concerns with efficiency.
  • Maintain accurate documentation and update customer profiles as necessary.

Qualifications:

  • Fluency in Arabic and English (spoken and written).
  • Previous experience in telephonic customer service or a related role.
  • Excellent verbal communication skills and a professional phone manner.
  • Basic computer skills, including familiarity with CRM software.

The ideal candidate will have a deep understanding of our products or services and the ability to accurately address customer queries and provide relevant information.