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Senior Fashion Consultant

2 months ago

Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Fashion Consultant to join our team at CHALHOUB Group. As a key member of our luxury retail team, you will play a critical role in driving business growth and delivering exceptional client experiences.

Key Responsibilities
  • Data Analysis and Insights: Collect and analyze data on customer behavior, top sellers, and slow movers to inform business reviews and drive strategic decision-making.
  • Client Relationship Management: Develop and maintain strong relationships with high-net-worth clients within an omni-channel approach, ensuring seamless interactions across all touchpoints.
  • Product Feedback and Recommendations: Provide pre-buying feedback on products to ensure alignment with client preferences and drive sales growth.
  • Culture and People Experience: Drive employee Net Promoter Score (eNPS) through people experience initiatives and culture programs, fostering a positive and inclusive work environment.
  • Operational Excellence: Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs), maintaining high standards of quality and efficiency.
  • Customer Data Management: Ensure accurate and timely capture of customer data, meeting marketing team requirements and supporting data-driven decision-making.
  • Loyalty Program Promotion: Promote the MUSE loyalty program and stay up-to-date with app offerings, driving customer engagement and loyalty.
  • In-Store Marketing and Events: Support in-store marketing events and activations, creating immersive experiences that drive sales and brand awareness.
  • Social Media and Brand Awareness: Stay abreast of all brand social media activities and campaigns, ensuring alignment with company objectives and brand messaging.
  • Sell-Through and CX Initiatives: Drive sell-throughs within the store and support in-store CX initiatives, ensuring exceptional customer experiences and driving business growth.
Requirements
  • Strong Communication Skills: Possess excellent English communication skills, with the ability to articulate complex ideas and build strong relationships with clients and colleagues.
  • Language Proficiency: Fluency in Arabic is mandatory for this role, with the ability to communicate effectively with clients and colleagues in this language.
  • Client-Centric Mindset: Demonstrate a client-centric mindset, with extensive experience in retail and a proven track record of delivering exceptional client experiences.
  • Luxury Fashion Expertise: Possess a strong client book within luxury fashion retail, with a deep understanding of the industry and its trends.