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Luxury Hospitality Team Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

Anantara Hotels & Resorts is a luxury hospitality brand that offers unique experiences to modern travelers. We connect our guests to genuine places, people and stories through personal interactions.

Job Overview

The Reservations Supervisor plays a key role in supporting the Reservations Manager in driving the performance of the reservations team. This involves ensuring all SOPs are followed, maintaining and improving reservations operations for optimal results.

The successful candidate will have a strong background in hotel reservation and rooms division, with a focus on delivering exceptional guest experiences.

Main Responsibilities

  • Support the Reservations Manager in driving team performance
  • Maintain and improve reservations operations for optimal results
  • Maximize revenue opportunities and guest satisfaction
  • Monitor daily arrivals for all guest requests

Requirements

  • Strong background in hotel reservation and rooms division
  • Familiarity with hotel operations technology and distribution channels
  • Excellent communication and interpersonal skills