Recovery Process Lead

7 days ago


Dubai, Dubai, United Arab Emirates beOnd Full time

We are seeking a results-driven professional to join our team as a Head of Recovery Operations. In this role, you will develop and implement comprehensive strategies to address customer concerns, resolve issues, and enhance the recovery process.

About the Job

You will work closely with various departments to ensure an integrated approach to customer recovery, driving performance targets and delivering exceptional service. Key responsibilities include:

  • Key Responsibilities:
  • Develop and implement customer recovery strategies prioritizing customer satisfaction and loyalty
  • Lead and manage the recovery process to achieve performance targets and deliver exceptional service
  • Analyze customer feedback and recovery metrics to identify trends and areas for improvement
  • Collaborate with key stakeholders to ensure effective resolution of customer issues
  • Evaluate the effectiveness of current recovery processes and identify opportunities for improvement
  • Prepare regular reports on recovery performance and present findings to senior management
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary and benefits package
  • Ongoing professional development opportunities
  • A collaborative and dynamic work environment


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